NEWS
Automatic Soap Dispenser & Sensor Sanitizer Dispenser Not Working, How to Fix It?
Mar
As we all realized during the Coronavirus pandemic, how important to keep your hands hygiene to fighting against the spread of germs.
Encouraging handwashing and the frequent use of hand sanitizer will keep you and your family protected against common germs infection, like the cold and flu, so to make sure your automatic hand sanitizer dispensers in proper working condition at all times is critical to obtain health and safety.
While there are many different types of automatic sanitizer dispenser on the market, the problems are always almost same. Here we summarized some common automatic soap dispenser&hand sanitizer dispenser problems, and shared the way how to fix it.
What Are The Main Common Problems of Automatic Sanitizer Dispenser Are?
1.The Automatic Sanitizer Dispenser Didn’t Dispense Any Soap&Disinfectant At All.
1.1 It works but nothing comes out from the nozzle
First of all you need check the bottle if empty.
This may seem obvious, but sometimes people don’t realize they have a problem until the whole bottle soap supply is used up. If you find that there is not enough hand sanitizer of disinfectant left in the bottle, then you need refill. The easiest way to do this is to remove the top cap and pour some water into the bottle. This will help determine if the bottle itself is damaged. If the water does not flow easily, change the bottle immediately. You may also need to replace the filter if it is clogged.
Then check whether the pump is clogged or damaged.
This can also happen with dried or solidified soap and prevents the hand sanitizer dispenser from working.
Not frequent use the dispenser or the sanitizer quality is not good are main causes of clogging. When the soap keep in the pump for a long time, the pump is not easy to pump out.
Here recommend how to clean the pump:
Distilled water helps disintegrate the concentration of soap. If it is caused by frequent use, flush the pump with warm water.
You can use a toothpick to remove soap and lotion that has built up at the outlet.
Another situation is that the pump is damaged, such as a broken spring inside. The pump will not working if the spring inside broken, springs can become break or jammed over time or aggressive use, you need contact sanitizer dispenser manufacturer for spare parts to replace it if found the spring is not able to work properly. SMIL Clean adopt newest spring which with proper elasticity and durable use.
1.2 The automatic soap dispenser not work at all
If you’re having this problem when approach the sensor area, but the dispenser not work at all-no working light flash, neither dispense any soap from the pump. The first thing need to check the sensor. The sensor area may be blocked by soap or disinfectant residue. Clean the area to remove any visible sanitizer residue and test the automatic soap dispenser if resume work.
Another simple and common reason is that the battery is run out or the battery is not installed properly. It is important to equip each automatic soap dispenser with visual low battery level display or alerts. On SMIL Clean automatic sanitizer dispensers, we have a visible led light on the soap dispenser which will be flash indicating that it needs change new batteries. Other new automatic dispensers in the market with IoT (internet-of-things) connected , would send alerts to staff tell them the dispenser is out of battery.
Other reasons the sensor may not work due to the user’s hands might be too far way. Make sure to use the automatic sanitizer dispenser by placing your hands within activate range. In most cases, the suitable distance is about 2-2.5 inches from the dispenser.
The amount of soap or sanitizer released can also be affected if the nozzle is blocked. Some liquid soaps and disinfectants may slowly dry out and clog the nozzle or spout, especially the automatic sanitizer dispenser is not frequent used. So you need check the pump if blocked or not.
To clear a clogged nozzle, first turn off the power switch on the base of the dispenser or take the battery out. Then open the lid and pour out any remaining liquid soap or sanitizer. Next, put some warm water into the bottle. Wait 10 seconds, then close the lid again. Repeat this process a few times until all the soap residue comes out. Finally, test the dispenser to work several times until the nozzle resume work.
Finally, the lighting in the area where the dispenser is installed can affect how the sensor reacts to the hands. If the lighting in the area where the dispenser is placed has recently changed, try moving the dispenser or test with different lighting.
How to clean the sensor
Use only warm water. Do not use dishwashing detergent as these products may damage the sensor. Use a soft cloth dampened with a mild soap. Before cleaning the sensor, make sure the area around the sensor is dry. Wipe off excess soap with a paper towel.
Sensors can stop working for a variety of reasons, including:
Sensor failure – clean the sensor area, make sure the sensor is well worked.
Low battery – replace with new battery
Damaged circuit board – replace defective unit.
Connection error – reconnect wire connector.
Bad Contact – Wipe off dirt around the contacts.
Dirty sensor surface – Clean the sensor with a cotton swab moistened with alcohol.
2.How to Stop The Automatic Soap Dispenser from Leaking
It is very bad experience if your automatic hand sanitizer dispenser is dripping frequently, there may be a problem with the way the cartridges or refills bottles are inserted. Remove the cartridges and reinsert it. If continues to leak, you will need to insert a new replacement cartridge.
On these leaking soap dispensers, the main reason is the accumulated soap residue that builds up on the nozzle or spout and leads to a poor seal. How to clean the soap residue? Cut off the automatic dispenser power, Then open the lid and pull out any remaining liquid soap. Next, put some warm water into the nozzle. Wait 10 seconds, then close the lid again. Repeat this process a few times until all the soapy residue comes out. Finally, rinse the nozzle with running cold water, then test the dispenser and let the machine work several times until the beads in the pump head return to right location;
In addition to solve this leak problem, SMIL Clean provide additional filters to match our automatic sanitizer dispenser, which designed for this special market often use thick and impure sanitizer which is very easily produce sanitizer residue or impurities.
However, sometimes no matter how much time or effort you spent for selecting the right hand sanitizer dispenser, you are not able to avoid the hand sanitizer drop on the floor and surrounding areas.
To install a drip tray is good way to prevent floor damage due to the soap dripping. Drip trays are installed right below the dispenser. They are designed to hold the excess sanitizer that drips when the user removes their hands too quickly. It can also be used to catch sanitizer when a sanitizer dispenser is faulty.
